Our Industry-leading design framework: The Immersion C6 Blueprint™ (shortened to ‘Carbon6’) helps you deepen relationships with your customers by creating digital experiences that architect positive change for both your business and your customers.
Iteration at and for scale
Fact-based opportunities for improvement
Rapid, viable ‘go-to-market’
Creative solutions to complex human problems
Approach to overcoming key challenges
Deep understanding of your unique needs
Let’s collaborate to positively impact a billion lives.
Maintain your customer experience lead over your competition, with the help of:
Innovate and disrupt your industry, using:
Create omni-channel experiences that transform the customer ecosystem, with:
How can we help you draw the most valuable learnings from your viability products?
Understand how real customers interact with your designed touchpoints, with the help of:
Mature your customer experience practice, using:
Find opportunities for delivering high-impact customer value, based on high-quality customer insights, with:
The C6 Framework enables businesses to rapidly deploy customer experiences.
Deploy customer experiences, not just ‘code’, with the help of:
Build reusable customer experience delivery platforms, using:
Build your own customer experience capability, with the help of:
What realities do you want to shape?
Design the seamless experience your customers will have with your brand, with the help of:
Design the way users will engage with each of your products, services and channels, through:
Test your high level design leaps, and place your bets on the designs with the best customer value, with:
Crucially, one strategy doesn’t fit all. Let us help you shape yours.
Explore the potential for large scale impact through digital experience transformation, with the help of:
Identify the future customer experience you want to focus on right now, using:
Create a practical plan to develop customer-centricity in your organisation, through:
Breakthrough ideas that challenge the status quo, can only come from deep immersion.
Really understand what makes your customers tick - why they do what they do, and how to change their behaviours, through:
See your business in a new, customer-centric light, with the help of:
Unlock a wealth of customer-centric leaps for your products and services, with:
Leading-edge experience consultants (CX, UX, DX) & full-stack Solutions
Rapid value through IUX Accelerator Model TM & Tools
Industry thought leadership & C-suite strategic advisory
Experience capacity & sustainability building products
The Immersion C6 Blueprint™ is not a design process - but rather a framework for rapid strategic cross-product cross-channel customer experience deployment, iteration and evolution, at scale. From our smallest PoC projects to our most complex client partnerships, ‘Carbon6’ is applied to everything we do - an ode to the adaptability and ubiquity of carbon.
The six facets of Carbon6 are immersion, strategy, design, delivery, synthesis and evolution - the customer always at its core
Just as carbon is an essential building block of organic life, so too Carbon6 is applied to everything we do
From the simplest projects to the most complex partnerships, the C6 Blueprint™ lends essential customer-centricity